Frequently Asked Q’s
Planning your wedding involves a lot of moving parts, and we want your signage to be the easiest piece of the puzzle. With our live online preview, you can design your sign and see exactly how it looks before you hit checkout.
You can buy whenever you’re ready — even before every detail is final — then add the rest and approve a proof of each sign when it suits you. As soon as you approve, your design goes straight to our printers, so you get a faster turnaround than traditional custom studios with the final say before anything prints. Let’s get your big day started! 💍✨
1. Where are you based?
We are based in Rotorua, New Zealand. For our international friends—stay tuned! We have a UK branch opening soon.
2. What types of wedding signs do you offer?
Currently, we specialise in premium Welcome Signs, Seating Charts, and Bar Signs, offered in beautifully curated matching sets. However, we aren't stopping there! We are busy expanding our collection behind the scenes. Very soon, you'll be able to order even more matching On-the-Day stationery and signage.
3. Can I see what my sign looks like before ordering?
Yes! That's the best part. You can use our Live Preview tool to see your names, dates, and colour choices update in real-time, so you can check the exact layout, spelling, and design before you order.
4. Do you offer custom designs or shapes?
If you have a specific vision that goes beyond our online templates, we'd love to help! Reach out to us for a Custom Quote, and we can discuss bespoke colours, unique shapes, or specialty materials.
5. What materials do you use?
Our standard signs are printed on high-quality 6mm Palight (PVC) board—it's durable, lightweight, and has a beautiful matte finish. Looking for Acrylic? Contact us for a custom quote!
6. Can I change colours, text, and shapes?
Absolutely. On selected designs, you can choose from our professionally curated colour palettes and select custom shape options. All text (names, dates, etc.) is fully customisable via the live preview.
7. Can I buy before my details are final?
Yes — this is how we work. You can buy a design even if you don't have your final guest list, seating plan or menu ready yet. After payment we email you a private link where you can add your details, tweak the design, and approve a proof of each sign whenever you're ready — for example once your RSVPs are in. Nothing is printed until you approve, so there's no pressure to have everything finalised the moment you buy.
8. How fast is delivery?
As soon as you approve your proof, your order goes to our printer and we print and dispatch within 1 working day. Most urban NZ deliveries then arrive the next working day, with rural addresses usually taking 2–3 working days longer. So the timing is in your hands — approve at least a few working days before you need your signs, and a little sooner for rural addresses.
9. Can I make changes after I place my order?
Yes, right up until you approve. After payment you get a link to finalise each sign — edit the text, guest list or menu as much as you like and preview it live. Prefer not to fiddle with it yourself, or want something the editor can't quite do? Ask our designers right from your finalise page — they can hand-adjust your sign and send you a revised proof to approve. Small tweaks are free within reason; anything extensive we'll quote first. Once you approve a sign's proof it's locked in and sent to print, so please check the spelling and layout carefully before approving.
10. Can I add holes for hanging?
Yes! Select the "Ready-to-Hang" option when choosing your sign, and we will include professionally die-cut holes to make your setup effortless. Our holes are a modern rectangle shape, measuring 3cmW x 1cmH, designed to fit a variety of hanging straps and ribbon perfectly.
11. Do you offer shipping or local pickup?
We ship nationwide! Shipping is free NZ-wide on orders over $99. Smaller orders ship for a flat $19, added at checkout.
12. What if my sign arrives damaged?
Damaged in transit? Free reprint — guaranteed. We pack our signs with extreme care, but if yours arrives damaged, contact us with photos of the packaging and the sign and we'll reprint and reship it free of charge, prioritised ahead of the queue.
13. Do you offer bulk or bundle discounts?
Absolutely! We love a cohesive look, which is why you will save money when you order our signage as a matching set.